Service Excellence Extraordinaire - Jaguar Land Rover Ballito

I booked my car in for a service with Jaguar Ballito and from the moment I dialled their number to the moment I took delivery of my car, it was a painless experience.

First up I couldn't have entertained a long wait to get the service done as I was already slightly over the mileage, and lo and behold they were able to accommodate me without any waiting period. I was given a time that suited me perfectly and it was scheduled.

As it turned out my circumstances changed and I needed to move my service, just as that happened I received the SMS reminding me that my car was due for a service first thing on the following Monday morning. I called and spoke to Deon, the service advisor, who very promptly rescheduled my service with no fuss or query.

Then I was offered a range of "mobility options" to get me back to my office. I was offered the chance to wait for my vehicle while it was serviced; they have a fabulous coffee shop called Caffe Lusso. I had to go so my options were many, one of which included a free shuttle, another option was that they would collect and deliver my vehicle or they could arrange for a car hire at my expense, failing which Uber or a taxi service were also on offer, and as a final option a courtesy car could have been arranged. They really went to great lengths, which made me feel really pampered and special. I remember thinking, "So this is how the other half live."

Once serviced, every car undergoes a 30-point 'vehicle health check' and is washed and vacuumed, or a detailing valet can be arranged at extra cost, before you collect it.

Having won the Jaguar Land Rover Dealer of the Year Award for Customer Service, you can be assured that when you service with SMD Jaguar Land Rover Ballito, you are in excellent hands, and your car is in even better hands. The team of technicians and specialists really love cars and through their love of cars they have come to love their customers. They even have an app for both brands, which allows you to manage your Jaguar or Land Rover from anywhere at any time. Jaguar Engage or Land Rover Engage will allow you to book a service, access service records, and a whole lot more.

Contact SMD Jaguar Land Rover Ballito on 032 - 946 1391 to book your next service and get that extra special treatment.